1. Processing times
All orders are carefully prepared within 24 to 72 business hours (excluding weekends and public holidays).
2. Delivery times and order tracking
Once shipped, delivery takes 7 to 10 business days, depending on:
- The destination
- The time of year
- The carrier's transit times
A shipping confirmation with a tracking number will be sent to you by email. Tracking may take 2 to 5 business days to become active. The times indicated are estimates and may be extended during peak periods or exceptional circumstances.
3. Delivery areas
We mainly deliver to Canada.
4. Shipping costs
FREE shipping on all orders: standard home delivery with parcel tracking.
5. Delivery address and incorrect information
The customer is responsible for providing a complete and accurate address. If an error causes the parcel to be returned:
- Reshipment is possible after payment of new shipping costs
- No refund can be issued until the parcel has been returned to our warehouse
6. Undelivered, lost or stolen parcels
- Parcel returned because the recipient is unknown at the address, the address is incomplete or the parcel was not collected: reshipment at the customer's expense, or refund excluding the initial shipping costs
- Loss or theft: an investigation will systematically be opened with the carrier. If a problem is confirmed during transit, we will take all necessary measures to reship or refund your order. The customer will not suffer any financial loss.
7. Damaged items or order errors
If you receive a damaged, defective or incorrect item:
- Contact us immediately with photos of the item and the packaging + proof of purchase (contact@reinhab.com)
- After verification, a free reshipment or a refund will be offered
8. Returns, changes or cancellations
If you would like to return your order, please refer to our Return & Refund Policy.
You can contact our customer service at any time by email: contact@reinhab.com
OUR CONTACT DETAILS:
Email: contact@reinhab.com
Address: 9 Rue de Condé, Bureau 3, 33000 Bordeaux, France
