Refund policy

90-day return policy

We offer you a 90-day return period from the date you receive your order to request a return.

To be eligible for a return, your item must be:

• unused;
• unopened;
• in its original condition;
• with its tags;
• in its original packaging.

Proof of purchase (receipt or order confirmation) will also be required.

Right of withdrawal

Where applicable, you benefit from a legal right of withdrawal of 14 days from receipt of your order, without having to justify your decision. Our 90-day commercial policy applies in addition to this legal right, subject to the return conditions above.

Consumable products

For hygiene reasons and in accordance with applicable regulations, consumable products (wipes, hygiene products, care products, cleaning tablets, etc.) that have been opened or partially used cannot be refunded. If a refund remains possible, a reduction in value proportional to the use of the product may be applied.

This exception complies with the provisions on the right of withdrawal applicable to unsealed goods that cannot be returned for reasons of hygiene or health protection.

How to make a return

Contact us before sending anything at contact@reinhab.com. Returns sent without a previously accepted request will not be processed.

Once your request has been accepted, you will receive the shipping instructions. Items must be returned to the following address:

ReinHab — 9 Rue de Condé, Bureau 3, 33000 Bordeaux, France

Return costs

Return costs are the customer's responsibility and will be deducted from the refunded amount to cover the return shipping costs.

Non-returnable items

The following cannot be returned:

• Opened or used consumable products
• Personalized or custom-made products
• Sale items and gift cards
• Perishable products

Damaged and defective products

Inspect your order upon receipt. If an item is defective, damaged or does not match your order, contact us immediately at contact@reinhab.com. In this case, return costs are covered by ReinHab.

Exchanges

For an exchange, return the item concerned and place a separate new order once the return has been accepted.

Refunds

Once your return has been received and inspected, we will inform you whether the refund is approved or refused. If approved, the refund is issued to your original payment method within 10 business days. Your bank may need additional time to display the credit.

If no refund appears 15 business days after approval, contact us at contact@reinhab.com.